Frequently Asked Questions

Everything you need to know about My City Service.

How do I book a service?

Simply download our app, select your required service, choose a convenient time slot, and confirm your booking. A verified professional will be assigned to you instantly.

Are the professionals verified?

Yes, every professional on our platform undergoes a rigorous multi-step background check and skill verification process to ensure your safety and quality of service.

What if I'm not satisfied with the service?

Your satisfaction is our priority. If you're unhappy with the service, you can raise a dispute through the app within 24 hours, and we'll investigate and resolve it as per our refund policy.

What are the starting prices for services?

Our professional home services are designed to be affordable, with prices starting at just ₹99. You can view the exact pricing for each service directly in the app before booking.

How can I pay for the services?

We support multiple payment methods including Credit/Debit cards, UPI, Net Banking, and popular digital wallets. All transactions are secure and encrypted.

Can I reschedule or cancel my booking?

Yes, you can reschedule or cancel your booking through the app. Please refer to our cancellation policy for any applicable fees depending on the time of cancellation.